Refund Policy
If a user (i.e. Member) requests a refund from Ricardo’s Time, we only grant it in exceptional circumstances at our sole discretion.
Transaction fees, storage usage fees, processing fees or any other fees are non-refundable.
Time Frame
We can’t offer a refund if more than 30 (thirty) days have gone by since the purchase (i.e subscription).
Refunds
To initiate a refund, the user has to contact us at support@ricardostime.com explicitly stating the reason for the refund, amount of the refund and details about the purchase it concerns.
Once this request for refund is received and inspected, we will send an email to notify the user that we have received his request. We will also notify users by means of email message(s) of the approval or rejection of this request. Although normally we will explain the reasoning behind either decision, we reserve the right not to elaborate on this matter.
If refund is approved, then it will be processed and a credit will automatically be applied to the user’s credit card or original method of payment, within a number of days specific for each case.
Late or Missing Refunds
In the event the user has been issued a refund but hasn’t received one within the specified number of days, the user needs first check his bank account again before contacting Ricardo’s Time.
Second step would be to contact a credit card company – it may take some time before a refund is officially posted.
There is often some processing time before a refund is posted and visible in the bank statement. Therefore the next step for the user should be to contact his bank.
After the user has done all of this and still has not received a refund, he needs to contact us at support@ricardostime.com
